Support & refunds

Customer information

Contact us

For help with orders, account access, or technical issues:

• Email: your-email@gmail.com
• Venue: for order-specific problems (wrong item, allergies, pickup time), contact the venue directly using details shown on your confirmation or receipt where available.

Refunds and cancellations

Before preparation: If you need to cancel or change an order, contact us or the venue as soon as possible. Refunds for card payments are processed according to our payment provider’s rules; where a payment has already been captured, we may issue a refund or account credit if cancellation is fair and permitted by the venue’s policy.

After service or collection: Refunds for quality issues are considered case by case. We may require a brief description and, where reasonable, evidence (e.g. photo). Chargebacks should be a last resort after contacting us.

Statutory rights: Nothing in this page limits your statutory rights as a consumer under applicable law (including rights relating to faulty goods or misdescription).

Response times

We aim to respond to support emails within two business days. Urgent safety issues (e.g. severe allergic reactions) should be handled by emergency services and the venue immediately.

Related policies

See our Terms of Service and Privacy Policy.